TERMS OF PURCHASE
Welcome to the MR. JOHN’S Online Shop, where you will find a choice of MR. JOHN’S products specially selected for those of our clients who would like to shop online. Although much effort has gone into producing high-quality images of our product selection, we cannot guarantee that your monitor will correctly replicate the colours.
Use of the MR. JOHN’S website is subject to the 'Terms and Conditions' of use which, unless stated otherwise, also apply to use of the Online Shop. Additionally, Online Shopping with MR. JOHN’S is subject to the following 'Terms of Purchase' which contain important information about ordering products, payment and delivery. MR. JOHN’S reserves the right to modify these Terms of Purchase ("Terms") from time to time.
In these Terms, references made to "We" and "Us" mean Mr.John´s Slu, and "You" means you, one of Mr.John's Online Shop customers.
• Placing your order
• Access and use of Mr.John's Online Shop
• Payment, Safety & Security
• Cancellations and returns
• Applicable Law
1. PLACING YOUR ORDER
1.1 To place an order, you should be lawfully capable of entering into and forming a valid contract in accordance with Spanish law.
1.2 In order to make purchases through the Site, you will need to create an online account the first time you use the Mr.John’s Online Shop and you will be requested to provide information about yourself as indicated so that we may process your Order. You represent and warrant that the information provided by you is both valid and correct.
1.3 Once you have chosen a product, click on the image to access the product page where information on sizing, colour options and availability will be provided. All product prices shown in the Mr.John’s Online Shop are in euros but do not include delivery costs which will appear in the order confirmation.
1.4 If you are happy with your choice, click on the "Add to Cart" button.
1.5 You can monitor the products you have chosen by clicking on the "Shopping Cart" button at any time. You can also remove an item by clicking on the "Remove" button next to the chosen product.
1.6 When you are ready, proceed to "Proceed to Checkout" and follow instructions. Please ensure that you provide information as requested.
1.7 Once you have confirmed your order, we will issue you with an MR.JOHN’S Order reference number, which will appear in your order confirmation. Please ensure that you save this number for reference.
1.8 On placing an order with MR. JOHN’S, you are making an offer to Us to purchase the products selected in accordance with these Terms. Please note that we may not always be able to accept your offer (see Acceptance). All orders are subject to availability and acceptance.
2. ACCESS AND USE OF MR. JOHN’S ONLINE SHOP
2.1 MR. JOHN'S Online Shop is only available to Online Shoppers who meet our terms of eligibility, who have been issued with a valid payment card by a reputable bank, and who have agreed and authorise MR. JOHN’S to process a charge or charges on their payment card in the amount of the total purchase price for the products they choose to purchase (see PAYMENT).
2.2 Please note, that, by making an offer to purchase merchandise, you expressly authorize us and our online service partner, Paypal, to perform the appropriate credit checks. Furthermore, where MR. JOHN’S feels necessary, to transmit or to obtain additional information to efficiently process your order, including any updated information about you, to or from third parties from time to time, including but not limited to your payment card number or credit reports, to authenticate your identity, to validate your payment card, to obtain an initial credit card authorization and to authorize individual purchase transactions.
3.1 Once you have made your choice and your order have been placed, you will be required to enter your payment details. When you have completed this process, please click on the "Proceed to Checkout" button.
3.2 Your order will be acknowledged by an Order Confirmation message which allows you to make a final review of your order, including your payment reference giving details as registered by our system. This message is NOT an acceptance of your order.
3.3 MR. JOHN’S will also send you an Order Confirmation email containing the information as set out above and a second email informing you when your order is dispatched.
3.4 Unless you cancel your order in accordance with our Cancellation Policy below, acceptance of your order and completion of the contract between you and MR. JOHN’S will take place when we dispatch the goods to you.
3.5 We reserve the right not to accept your order. Such non-acceptance may result, for example, from the fact that a product ordered is out of stock or that we are unable to obtain authorization for your payment or that you do not meet the terms of eligibility set-out above.
3.6 Furthermore, we retain the express right not to process a transaction at any time at our sole discretion. In this event, we will not be liable to You or any third party by reason of our withdrawing any merchandise from Mr.John's Online Shop, whether or not such products have been sold.
4. PAYMENT SAFETY & SECURITY
4.1 We accept major payment cards, namely MasterCard, Visa, and American Express. Payment will be debited and cleared from your account upon receipt of your order by MR. JOHN’S (via Paypal). You confirm that the credit/debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
4.2 If the issuer of your payment card refuses to authorize payment to MR. JOHN’S, we will not be able to process your order and a message will appear informing you that the transaction cannot be processed.
4.3 MR. JOHN’S, together with its partners, takes all reasonable care to make its Online Shop as secure as they can. All payment card transactions on this site are processed using a secure online payment gateway provided by our partner Paypal, that encrypts Your card details in a secure host environment. We do not hold your payment card details on the MR. JOHN’S server.
4.4 To avoid fraudulent transactions on the MR. JOHN’S online shop, MR. JOHN’S has set up some rules with Paypal to ensure that your credit cards information is correct. So, should your order not match these rules, your order may be put under review. Your order will be processed with 24 hours. This can, therefore, delay your delivery.
4.5 To help ensure that your shopping experience is safe, simple and secure, MR. JOHN’S uses industry-standard Secure Socket Layer (SSL) technology, provided by GeoTrust to provide encryption of personal information such as your name, address and credit card details. In this way, information passed between your computer and our website cannot be read in the unlikely event of someone intercepting it. Both credit and debit card transactions are secured in this way.
We will only accept orders using Secure Socket Layer (SSL) technology - this means you cannot inadvertently reveal personal information by using an unsecured connection. You can check that you are shopping in a secure environment by looking for either a locked padlock icon (Internet Explorer) or an image of a key (Netscape) in the grey browser bar at the bottom of your screen. You can click on this to find out information about the SSL digital certificate registration. This will appear on any page where you are entering personal information (such as your credit card details) - no other page will transmit information about you.
4.6 However, although we will employ all reasonable care to ensure that details of your order and payment are held secure, we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from MR. JOHN'S Online Shop.
5. DELIVERY AND INSURANCE
5.1 Products will be delivered to the delivery address as shown in Your Order Confirmation.
5.2 All orders are hand made to order. Please allow 35 working days for delivery.
5.3 MR. JOHN’S insures each purchase during the time it is in transit until it is delivered to you. You will be asked to sign for any goods delivered at which point responsibility for your purchased goods passes to You.
5.4 TRACKING: www.dhl.com provides a tracking service and you can check the current status of your shipment by viewing Track Your Order. Simply type in your unique DHL tracking number emailed to you to track the status of your shipment.
5.5 MR. JOHN’S will store a record of your transactions for a minimum of one year. Please note that for your security only a record of your transaction is kept on the MR. JOHN’S web site, your payment card details are not held on the MR. JOHN’S Web site.
6. CANCELLATIONS AND RETURNS
6.1 Your satisfaction is our number one priority. If you wish to modify exchange or cancel your order please contact our Customer Service at email firstname.lastname@example.org for a Cancellation number stating your wish to cancel, modify or return your order.
6.2 If you wish to cancel your order, you will only be accepted for products that are not made to order, if made products orders (MTO) can only be cancelled by contacting email@example.com and provided not been started with production.
6.3 Returns, exchanges and late cancellations are only applicable for products belonging to our REGULAR FOOTWEAR COLLECTION. Understandably, the orders submitted using our ONLINE BESPOKE WORKSHOP are made-to-order specifically for each customer, returns cannot be accepted for exchange, store credit or refund. For REGULAR COLLECTION ITEMS, If you are not happy with your goods or need to exchange an item for a different size you may cancel your order at any time during the aforementioned cancellation period by providing us with a notice of cancellation. The cancellation period starts from the date you receive our email confirming receipt of your order and ends when your order begins to be produced between the 24-48h maximum and subject to paragraph 6.2
6.4 In the event of returns, exchanges or cancellations, we require that you return the new and unused goods to us in their original packaging with suit covers and other protective materials as well as all the original labelling attached. Shipping costs incurred by a size change are charged by the customer.
6.5 PLEASE NOTE: PLEASE NOTE New and unused means that there are no marks on the item or any wear on the tags. We do not sell used items and will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser at the purchaser's cost. MR. JOHN’S is not responsible for any item that is not returned in the manner set forth above. Please discuss any additional questions you may have with a customer service representative (firstname.lastname@example.org).
6.6 Cancellations, size changes, are subject to payment of transportation expenses on your part. We require all goods are returned within seven (7) days following the date of your notice of cancellation provided that it has been accepted.
6.7 Although we make every effort to ensure that you receive the products ordered, please let us know if this is not the case. We offer a free returns process using international couriers DHL in the event that a) the product is not what was ordered or b) the product is flawed. In all other cases, product returns and cancellations are subject to the payment of the transportation charges by you and we require that they are returned within seven (7) days of the date of delivery.
6.8 In the event that you should choose an alternative courier, we do not accept any form of liability for the loss or damage of returned goods.
Our address for all returns is:
Mr.John’s Online Shop Returns
Mister John Shoes sl
Paseo de la Castellana nº164 17º Derecha - 28046 Madrid - España
6.9 In the event of any failure to return any goods to us as set out in these Terms within the stipulated time limits, even though validly cancelled, we shall have the right to charge any costs relating to the recovery of the goods. For further information, you send an email to email@example.com
6.10 Refunds to you will be made within 7 days of the date of cancellation notice. All undamaged correctly returned products will be credited to the original purchaser's payment card including VAT but excluding shipping charges and recovery costs. We do not offer MR. JOHN’S shop credits.
7.1 If the goods ordered from MR. JOHN’S were a gift and the recipient wishes, for example, to exchange an item for a different size, she/he may return the Gift at any time during the seven (7) working days from the day after she/he receives the goods. Her/his right to return goods is subject to compliance with our Returns policy. This only applies to models in stock and not for custom orders (MTO).
7.2 The person having received the gift may exchange the item for another one of the same value or more provided they pay the price difference together with any additional shipping costs. This only applies to models in stock and not for custom orders (MTO).
8.1 Mr.John’s is committed to protecting the privacy of its online Clients in providing a secure Online Shop for electronic commerce transactions.
8.2 When ordering products from MR. JOHN's Online Shop, You will be asked to provide personal information including your name, delivery address, telephone number, product selections as well as payment card details. All the Personal Information provided by you will be used to process your orders and is collected with your knowledge and express authorization upon opening an Online Shop account. Consequently, some of this information will be shared with our partners, and in particular UPS.
8.3 Information provided at the time of making an order will be used to process the order including payment and delivery. If you have activated the consent box, you will also receive information on our products and promotions we feel may be of interest to you.
8.4 Your Personal information may also be used for marketing research relating to MR. JOHN’S. It will not be used for any unsolicited communication to users unless so authorized by them. MR. JOHN’S will use its best endeavours to ensure that such data is kept secure at all times. Unless required to do so by law, MR. JOHN’S will not otherwise share, sell or distribute any of the personal information you provide to us without your consent in writing and upon request, MR. JOHN’S will remove users' personal information from its database thereby cancelling their online account.
8.5 Upon request by sending an e-mail to firstname.lastname@example.org or a letter by registered post to Mr.John´s C/ Paseo de la Castellana 164 17 Derecha, 28046 Madrid You may access, rectify, cancel and/or request that any erroneous information concerning your Personal Data be corrected in particular in the event that your personal details change.
8.6 Mr.John’s, from time to time, may collect information about your usage of our website related to Mr.John’s preferences. We will use and analyze the collected information to administer, support, improve and develop our business to provide you with the best service and this information may be shared with our partner suppliers for analytical purposes only.
Any request concerning personal data and/or cancellation of registration to any services provided through the Website should be e-mailed to email@example.com.
9. APPLICABLE LAW
These Terms shall be governed by and construed in accordance with the laws of Spain and any disputes will be submitted the jurisdiction of the Spanish courts.
Your continued use of our site will signify your acceptance of these changes.
©2014 MR. JOHN’S Limited. All Rights Reserved.
Material published on this Website is copyrighted by MR. JOHN’S or its licensors. All rights reserved. All third party trademarks mentioned or displayed are the property of their respective owners.